Shipping & Returns
Shipping
Processing
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking once your order ships.
Canada
We ship via Canada Post. Standard shipping typically arrives in 3-8 business days depending on your location. Free shipping on orders over $50 CAD.
United States
We ship via USPS (tracked packet). Delivery typically takes 5-12 business days. Customs and import duties may apply.
International
International shipping coming soon. Sign up for our newsletter to be notified.
Try It Risk-Free
We believe in MatteHands. If you are not satisfied for any reason, contact us within 7 days of delivery for a full refund on the product purchase price. No questions asked.
How to return
- Email us at hello@mattehands.com with your order number
- We will provide a return shipping address
- Ship the product back (you cover return shipping)
- Once received, we process your refund within 5 business days
Damaged or incorrect orders
If your order arrives damaged or is incorrect, email us at hello@mattehands.com within 7 days and we will make it right — including covering return shipping.